Privacy Policy

Last Updated: September 2026

At Family Cart, we take your privacy seriously. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from familycart.com.bd.

1. Personal Information We Collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as bKash numbers or truncated card details via secure gateways like SSLCommerz), email address, and phone number. We refer to this information as "Order Information."

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you regarding your order status.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information, as described above. For example, we share your shipping address and phone number with our delivery partners (such as Steadfast, Pathao, or RedX) so they can deliver your order. We also use analytics tools to help us understand how our customers use the Site.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@familycartbd.com or by phone at +88 01996281444.

Family Cart is a registered entity in Dhaka, Bangladesh (TRAD/DNCC/035293/2023).