Return and Refund Policy

1. Return Window

We accept returns strictly for defective or damaged products only. You have 3 days from the date of delivery to request a return.

2. Eligibility for Returns

• The product must be unused, in its original packaging, and with all tags intact.
• Perishable goods (e.g., certain grocery items, spices once opened) cannot be returned unless delivered damaged or expired.
• Electronics must be returned with all original accessories and warranty cards.

3. How to Request a Return

To initiate a return, please contact our support team at support@familycart.com.bd or via WhatsApp at +880 1996 281444. Provide your order tracking code and a photo of the item if it arrived damaged.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via mobile banking (e.g., bKash) or bank transfer within 5-7 business days.

5. Exchange Policy

We do not accept exchanges. If you receive a defective item, please process a return for a refund instead.