Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us. This includes your name, phone number, delivery address, and GPS location (if granted during checkout).

2. How We Use Your Information

• To process and fulfill your orders.
• To communicate with you about your order status (e.g., via WhatsApp or SMS).
• To improve our delivery accuracy using your location data. GPS data is retained strictly as part of your historical order record for delivery verification and fraud prevention, and is never sold to third parties.
• To prevent fraudulent transactions.

3. Cookies and Tracking

We use cookies to remember your preferences (like language settings) and to analyze site traffic. You can manage your cookie preferences through the banner on our website or your browser settings.

4. Data Sharing

We do not sell your personal data. We only share necessary information with our trusted third-party service providers (like delivery partners) solely for the purpose of fulfilling your order.

5. Data Security

We implement standard security measures to protect your personal information. However, no electronic transmission over the internet is 100% secure.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. Please contact us at support@familycart.com.bd to exercise these rights.